VuelosClaim
EU261 and UK261

TUI flight delayed or cancelled? Check what you're owed

TUI flies through several group airlines (the UK, Germany, the Netherlands and Belgium). Flights departing Spain or the rest of the EU are always covered by EU261; flights from the UK are covered by UK261. On a TUI flight from the UK to Spain, you claim in pounds under UK261; on the flight back from Spain, in euros under EU261. Enter your flight and we'll work out the amount.

  • €250 / £220flights up to 1,500 km
  • €400 / £3501,500 to 3,500 km, or over 1,500 km within the EU
  • €600 / £520over 3,500 km

Check your compensation

What happened
Delay on arrival
Reason given

Choose where you flew from and to.

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——Editable example

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    per passenger
    Claim it with no upfront cost Handled by a flight claims company that only charges if you win.

    What TUI pays: examples with real distances

    The amount depends on the flight distance, not the ticket price. Here are example TUI routes with the distance worked out the way the regulation requires (EU261 amounts):

    RouteDistanceCompensation per passenger
    Palma de Mallorca → Birmingham1,475 km€250 for 3 h or more
    Tenerife → Manchester3,048 km€400 for 3 h or more
    Alicante → Amsterdam1,613 km€400 for 3 h or more

    How to claim from TUI

    Claim from TUI in writing first, through the claims form on its website, with your booking reference and boarding pass. Ask explicitly for compensation under EU261 (or UK261) as well as any refund or expenses.

    For a TUI flight departing Spain, the enforcement body is AESA; for one departing the UK, the airline's ADR scheme or the CAA.

    On TUI flights departing the UK, UK261 applies and pays £220, £350 or £520 instead of euros.

    How much you can claim

    A fixed amount per passenger based on flight distance, not ticket price. Flights from Spain and the rest of the EU follow EU261 (euros); flights from the UK follow UK261 (pounds). Sources: Your Europe, European Commission and UK Civil Aviation Authority.

    Flight distanceEU261 (from Spain/EU)UK261 (from the UK)
    Up to 1,500 km (Madrid–Paris)€250£220
    1,500 to 3,500 km (Manchester–Malaga)€400£350
    Over 3,500 km (London–New York)€600£520
    Over 3,500 km, 3 to 4 hour delay€300£260

    When you get paid

    • You reach your final destination 3 or more hours late.
    • Your flight is cancelled with less than 14 days' notice.
    • You are denied boarding because of overbooking.
    • The flight departs from the EU, Iceland, Norway, Switzerland (Canary and Balearic Islands included) or the UK, or arrives there with an EU or UK airline.

    When you don't

    • Extraordinary circumstances the airline can prove: severe weather, air traffic control strikes or security risks.
    • You were told about the cancellation 14 or more days in advance.
    • Your arrival delay was under 3 hours.
    • Technical faults and strikes by the airline's own staff do not exempt it from paying.

    Compensation by airline

    Flights from Spanish airports

    Frequently asked questions about flight compensation