VuelosClaim
EU261 and UK261

Lufthansa flight delayed or cancelled? Check what you're owed

Lufthansa is an airline from Germany, so EU261 covers all its flights departing Europe and its flights arriving in Europe from outside. Enter your flight and we'll work out the amount.

  • €250 / £220flights up to 1,500 km
  • €400 / £3501,500 to 3,500 km, or over 1,500 km within the EU
  • €600 / £520over 3,500 km

Check your compensation

What happened
Delay on arrival
Reason given

Choose where you flew from and to.

The airport list could not load. Please refresh the page.

——Editable example

    —
    per passenger
    Claim it with no upfront cost Handled by a flight claims company that only charges if you win.

    What Lufthansa pays: examples with real distances

    The amount depends on the flight distance, not the ticket price. Here are example Lufthansa routes with the distance worked out the way the regulation requires (EU261 amounts):

    RouteDistanceCompensation per passenger
    Madrid → Frankfurt am Main1,420 km€250 for 3 h or more
    Barcelona → Munich1,095 km€250 for 3 h or more
    Málaga → Frankfurt am Main1,816 km€400 for 3 h or more

    How to claim from Lufthansa

    Claim from Lufthansa in writing first, through the claims form on its website, with your booking reference and boarding pass. Ask explicitly for compensation under EU261 (or UK261) as well as any refund or expenses.

    For a Lufthansa flight departing Spain, the enforcement body is AESA; for one departing the UK, the airline's ADR scheme or the CAA.

    How much you can claim

    A fixed amount per passenger based on flight distance, not ticket price. Flights from Spain and the rest of the EU follow EU261 (euros); flights from the UK follow UK261 (pounds). Sources: Your Europe, European Commission and UK Civil Aviation Authority.

    Flight distanceEU261 (from Spain/EU)UK261 (from the UK)
    Up to 1,500 km (Madrid–Paris)€250£220
    1,500 to 3,500 km (Manchester–Malaga)€400£350
    Over 3,500 km (London–New York)€600£520
    Over 3,500 km, 3 to 4 hour delay€300£260

    When you get paid

    • You reach your final destination 3 or more hours late.
    • Your flight is cancelled with less than 14 days' notice.
    • You are denied boarding because of overbooking.
    • The flight departs from the EU, Iceland, Norway, Switzerland (Canary and Balearic Islands included) or the UK, or arrives there with an EU or UK airline.

    When you don't

    • Extraordinary circumstances the airline can prove: severe weather, air traffic control strikes or security risks.
    • You were told about the cancellation 14 or more days in advance.
    • Your arrival delay was under 3 hours.
    • Technical faults and strikes by the airline's own staff do not exempt it from paying.

    Compensation by airline

    Flights from Spanish airports

    Frequently asked questions about flight compensation